Here is how to contact Airbnb when you’re in trouble.
If you feel unsafe, leave your place immediately and find a nearby coffee shop, McDonalds, or another safe location.
Only contact your host through messages on Airbnb. Airbnb automatically records these messages and they can be used later on if a case is opened.
You should only contact Airbnb over the phone during urgent situations. Their phone number is a hassle to find, pin this page in case if you ever need it.
The U.S. Airbnb number is +1-415-800-5959 and their toll-free number is +1-855-424-7262.
If you’re not in the U.S. here is a list of the AirBnB phone numbers throughout the world.
If you don’t have the ability to make phone calls while traveling, you can pay for Skype International & make phone calls through their service.
For a quick response, you can also tweet or personally message them on Twitter @Airbnbhelp .
Airbnb is a safe community, but things happen. They cannot predict host’s future behaviors, just like you or I cannot tell the future.
Despite my own horrible experience with an Airbnb host, I have nothing but great things to say about the organization & it’s community. I am grateful for their support & communication that they provided during the stressful ordeal. They were efficient, understanding, and ultimately, sided with justice.
Despite our bad experience with Airbnb, we continue to trust & utilize the services as both a host and as a traveler.
Please share this page with your Facebook friends in case if they ever need to use it.